Shipping & Returns

Returns

If you are not satisfied with your purchase, you may return the merchandise for a refund within 30 days of receipt. All returned merchandise must be free from damage of any kind, and be in its original factory box with all original packing materials, warranty cards, manuals, accessories, and any other included materials.

To submit a return request you need to log in your account, click the Return Items link. If you can not find your order, just send us a message from the account page.

When we approve your return, we will email you the return label which you can print out to return the unit. If the return is a result of our error (you received an incorrect or defective item, etc.), we’ll pay the return shipping costs, otherwise a return shipping fee will be deducted from your refund.

Please pack up the unit in all the original packaging and use the return label to ship it. Please do not forget anything in the box. Note that you will be refunded when we receive the unit. In case of damage to the unit, packaging, or missing items, there will be a 15% restocking fee.

 

Shipping

Orders are shipped Monday through Friday within 1 business day. All orders placed on Friday after 2pm EST will be shipped on the following Monday.

Delivery is available in the US only. We also ship to US Territories, Alaska, and Hawaii. Additional time may be required for delivery outside the continental 48 states. Orders are subject to carrier restrictions and delays, which may impact delivery times.

You are responsible for contacting Roon Store Support Team regarding any claims for damaged and/or lost shipments.

 

Overnight Shipping 

Overnight shipping is available for orders placed before 2pm EST.

Orders placed before 2pm EST Monday to Thursday will arrive the next business day. Orders placed after 2pm EST on a Thursday will be delivered on Monday. Orders placed after 2pm EST on Friday or anytime on Saturday and Sunday will be delivered on Tuesday.

Overnight shipping may not be available during peak selling periods. Delivery is not available for P.O. boxes, Alaska, Hawaii, US Territories, and APO/FPO/DPO addresses.