Roon Store Return Policy
Returns
Within 30 days of purchase:
- Free returns on products in new condition and include the manufacturer’s retail box, accessories, quick start guide, and warranty information.
- Slightly damaged products, or products with missing manufacturer’s retail box or accessories are subject to a minimum 15% restocking fee.
- Free shipping
- Not eligible for return after 30 days of purchase
Open Box Items
- All open box sales are final.
Defective Product Returns
Within the warranty period:
- The warranty period begins on the date of the purchase.
- Products may be subject to troubleshooting through the Roon customer support team prior to return.
- Products that are determined by Roon to be defective within 30 days are eligible for exchange through Roon at no cost.
- Products that are determined to be defective after 30 days will be repaired or exchanged based on the Roon warranty policy.
- Warranty on products purchased from the Roon Store is only valid in the United States and applies to the original purchaser. The warranty does not extend to any other person or transferee and terminates at time of transfer.
Out of the warranty period:
- Products may be subject to troubleshooting through the Roon customer support team prior to repair.
- All non-warranty returns are subject to repair and shipping fees.
Open Box Items
- Products are only eligible for repair or replacement with an equivalent open box product.
Damaged Product Returns
- In case of returns due to the carrier damage Roon Labs must be notified of such damage within ten calendar days of receiving the shipment.
- Products with considerable damage caused by misuse or improper handling are not eligible for return or refund.
Refund Timing and Methods
- Original form of payment.
- Once we receive your return, we will process it within 3 business days. Depending on your bank's processing time, it may take up to 7 days after we process the return to reflect on your account.
Returns Process
- Log into the Roon Store using your account.
- From the “Returns” section, select the product(s) to be returned.
- Pack your product in the original, or equivalent packaging. Roon Labs will not assume the risk of damage if the product was not properly packed.
- Use the prepaid return label provided to you via email.
Contact Us
Please feel free to reach out to us with any questions using one of the following methods:
- Email - contact@roonlabs.com
- Contact us submission form: /contact-us/