Roon Store Return Policy

Within 30 days of the purchase, you are unsatisfied with your purchase for any reason, we will be happy to accommodate your return for no cost (including shipping both ways).

All returned merchandise must be free from damage of any kind, and be in its original factory box with all original packing materials, warranty cards, manuals, accessories, and any other included materials. In case of damage to the unit, packaging, or any missing items, there will be a 15% restocking fee that will be deducted from your refund.

Exceptions

Due to the size and weight of the Dutch & Dutch 8c, there will always be a 15% restocking free for returns of this product. In case of damage to the unit, packaging, or any missing items, there will be an additional 15% charge (for a total of 30%).

How to submit a return

To request a return, log in your Roon Store account, click the Return Items link and select the order you wish to return. If you are unable to find an order in your order list , drop us a message from the account page.  We’ll find it.

Upon receiving your return request, we will email you a printable return label. Please pack up the unit in all the original packaging and use the return label to ship it. Please do not forget anything in the box. You will be refunded once we receive the unit and it is checked.